All of you who sell on eBay and are emotional about feedbacks.

Please stop the drama, we are not in the nursery.

No need to react emotionally on a feedback, especially not on a neutral one. If you provided measurements and high quality pictures, then it’s their fault, if not, then it’s your fault. Simple as that.

I got once a neutral because they lost the item and so the buyer never could even take it in their hands. My fault that a family member of them lost it in their home? Nope. Did I react to the feedback? Also nope. I wanted to tell them that “hey how is it my business that you lost your item inside your home”, but I forced myself and didn’t react to the neutral feedback, which was the best thing to do. I just moved on. A few weeks later they ordered an other one and for that they gave a positive feedback…

Even if it’s a negative, do not overdramatize it with tantrums and rude answers. Just react and answer professionally. Most buyers read the negative feedbacks and decide accordingly to what they read. That’s why it’s important to make your point (like “hey, sorry to read that the trousers didn’t fit, but I provided correct measurements in the listing which is documented with pictures as evidence. Still, I offered a refund after product arrives back in the same condition”). So potential buyers will know that there is nothing wrong with your product or with you as a seller and they are safe to buy from you.

Stop the drama. You are on eBay for one and only thing: to earn money. So time to behave like a professional.

If you can’t handle a few emotionally unstable buyers, then you need to switch to a remote data entry job, where you can avoid interaction with any human being.